Benjamin Holland

Product Manager Lucidworks · December 2024–present

Associate Product Manager → Product Manager. Selected to lead an expanded platform portfolio following a product organization reorganization.

• Own product direction and the core UI and usability experience across the platform portfolio, partnering with engineering and design on discovery, prioritization, and delivery.
• Launched a search-management offering supporting new-customer acquisition and enterprise adoption.
• Led a platform transformation focused on improving the experience for legacy customers and supporting retention.
• Led 0→1 AI and builder products including Agent Studio and UI Studio, with an emphasis on grounding workflows in enterprise context and simplifying application development.
• Developed ROI/NPV analysis to compare platform investments and inform executive prioritization decisions.
• Led authorization vendor evaluation and cost modeling to inform platform capability and investment decisions.
• Prioritized reliability work for Commerce Studio and Analytics Studio, partnering directly with customers and engineering on the defect backlog.
• Built AI-assisted product workflows connecting customer intelligence, requirements, and enterprise context to accelerate initial drafting and synthesis.

Search Engineer Lucidworks · August 2022–November 2024

Associate Search Engineer → Search Engineer.

• Advised enterprise and government customers on search relevance, retrieval architecture, experimentation, and generative AI integration.
• Built and deployed embedding models and data augmentation approaches, evaluating relevance using MRR and Recall.
• Scoped customer engagements and improved the workflows used to prepare statements of work.

Earlier experience

Enterprise analytics capstone · CU Boulder · January–May 2022
Collaborated on employee-churn and product-quality analytics engagements for two Fortune 500 companies under NDA.

GIS Analyst Intern · Truckee-Donner Public Utility District · Summer 2019
Digitized infrastructure records and created maps supporting field operations, saving crews more than ten hours per week.

Education & leadership

MS Business Analytics, Decision Science · University of Colorado Boulder · 2021–2022
BS Economics · Cal Poly San Luis Obispo · 2017–2021
Certified Scrum Product Owner · 2025

NCAA Division I track & field and cross-country team captain · Student-Athlete Advisory Committee president · Published author and webinar speaker on enterprise search and AI.